If you are not happy with the product or the quality of the flowers please call us directly and we will exchange it and try to keep both sides happy. We do care about our customers and all recipients trying to provide the best products as well as design and presentation at the delivery. However flowers are perishable items and we will only accept the complaint within 48 hours from the time of delivery completion.
100% Satisfaction Guarantee: over the years we have created a great relationship with our customers providing great quality, good service as well unique designs. Nevertheless sometimes, on very rare occasions mistakes do happen or something goes wrong with the delivery. We will try to fix the problem as soon it arises. Please contact the store via phone to get a quick response or via e-mail and if your unhappiness is the fault of our flower shop or the service we provide we will fix it as soon as we are able to.
Our 100% satisfaction guarantee applies only to products and delivery services. Sometimes issues arise from outside and are out of our control, such as incorrect or incomplete address, lack of contact number or refused deliveries. As soon as a problem arises we will try to fix it on our end or will contact with you to inform about any difficulties.
In the event of damaged product during delivery or poor quality of the product in order to exchange we will ask the recipient to return the original product. In the event of non-delivery due to our mistake we will refund you in full or redeliver the flowers as soon as we can with the apology note and refund the charge for the delivery. Additional delivery charge will apply if we were provided with the wrong delivery address.
